So am I pretty much screwed? - Guild Wars Forums

mojovonious · May 21, 2005, 02:39 PM // 14:39

I know, it was stupid. I got home with Guild Wars at like 3am and decided to install it since I just got into my second wind of the day. So I open it up, pop the cd in, and scratch the key off. Then it tells me to insert CD2. Well, I didn't have CD2. The case was sealed, so it couldn't have fallen out or anything, I just got the game without CD2. I can't bring it back to EB, so what do i do?

JAGeAkurei · May 21, 2005, 02:41 PM // 14:41

download the client from the guildwars website....

http://www.guildwars.com/downloads/clientdownload.html

Psyche · May 21, 2005, 02:42 PM // 14:42

You can just download the client from www.guildwars.com and install using that.

Loviatar · May 21, 2005, 02:44 PM // 14:44

Quote:

Originally Posted by mojovonious

I know, it was stupid. I got home with Guild Wars at like 3am and decided to install it since I just got into my second wind of the day. So I open it up, pop the cd in, and scratch the key off. Then it tells me to insert CD2. Well, I didn't have CD2. The case was sealed, so it couldn't have fallen out or anything, I just got the game without CD2. I can't bring it back to EB, so what do i do?

immm........
you do know that the cds are back to back on the same holder in 1 cd case i assume?

mojovonious · May 21, 2005, 02:48 PM // 14:48

Quote:

Originally Posted by Loviatar

immm........
you do know that the cds are back to back on the same holder in 1 cd case i assume?

Not seeing the back of a CD after removing the first install disc would make me a moron.

Thanks for helping guys, its dling now. Sucks that I didn't get the second cd though.

Arran_Pellaeon · May 21, 2005, 02:53 PM // 14:53

You should have returned it. It was a missing disc, they can't exactly say there was nothing they could do.

Madjik · May 21, 2005, 02:53 PM // 14:53

Likewise, a return shouldnt be a problem if its for the exact same thing. If your really missing the second CD, take it back to electronic boutique anyway and request (or failing that, demand) they take it back and give you another copy. They cant take back a game and give you your money back because of copyright laws, same with an exchange for a diffrent game, but retail will take it back for the same game, especially if its manufacture error. Open the case and show 'em the 2nd cd is missing, tell 'em you got it home and it wasnt in there. Then request (politly) that they exchange it for the same thing.

mojovonious · May 21, 2005, 02:55 PM // 14:55

Even if the cd key has been scracthed off?

Loviatar · May 21, 2005, 02:55 PM // 14:55

Quote:

Originally Posted by mojovonious

Not seeing the back of a CD after removing the first install disc would make me a moron.

Thanks for helping guys, its dling now. Sucks that I didn't get the second cd though.

i apologize for any implication on that as was not intended

sometimes i have missed the most obvious thing myself so i try to eliminate everything possible

no insult meant

mojovonious · May 21, 2005, 03:00 PM // 15:00

Quote:

Originally Posted by Loviatar

i apologize for any implication on that as was not intended

sometimes i have missed the most obvious thing myself so i try to eliminate everything possible

no insult meant

thank you for clearing that up.

I'm glad to say I hated MMORPGS, I hated WOW. I've been playing Guild Wars for like 10 minutes, and so far, I love it. Everyone is really helpful.

Madjik · May 21, 2005, 03:02 PM // 15:02

try it, you might be suprised, explain you werent aware there was supposed to be a second disc until the game asked for it. I've done this on one occasion with electronics botique, and they took it back for me. Just remember that being calm, patient and explanitive as well as very polite is all you need to get somewhere with most people, especially if your getting screwed. If they start to throw a fit about it ask 'em what your going to do with only half a game, seriously there shouldnt be much trouble, if they give you too much i'd recommend shopping somewhere else for your games, and telling them so. It wont bug them much as employees, but if a manager is present and doesnt do the best he can to help you with your problem then they really dont want your business.

Jaythen Tyradel · May 21, 2005, 03:08 PM // 15:08

I worked for a *lets leave unamed* retail store. I worked loss prevention and saw on a few occasions where someone bought a DVD, CD, PC or COnsole game and opened it only to findout 1 or all the CD/DVD's were missing. The companies are aware that there can be theft at the distribution centers and/or glitches when stuff is packaged and items are not in the cases or boxes when shipped to the store. You have every right to go back and ask for another copy.

mojovonious · May 21, 2005, 03:09 PM // 15:09

i would have to go to another EB though, because I bought it out of town.

Madjik · May 21, 2005, 03:10 PM // 15:10

as far as i know thats not a problem, EB accepts returns from other EB stores, so long as you have a receipt.

mojovonious · May 21, 2005, 03:14 PM // 15:14

excellent, i'll go today. Thanks guys.

[email protected] · May 21, 2005, 04:49 PM // 16:49

Good Luck

Mojovonius

.

Pevil Lihatuh · May 21, 2005, 07:13 PM // 19:13

yeah take it back, i too work in a game store and they can't refuse; its not like they'll be able to sell it again even if you hadn't scratched off the key code. With only one disc they would be forced to return it to head office as faulty stock.

davidmor · May 21, 2005, 10:30 PM // 22:30

The only snag I see is since the Key is tied to the ACCOUNT, not the disk, if the game was returned with the key scratched off, and he gets a new one, he basically got two games for the price of one by having two keys. They might make him keep the paper with the cd key scratched off, the store keeps the unscratched one and the customer gets new disks.

May 21, 2005, 02:39 PM // 14:39	#1
mojovonious Pre-Searing Cadet Join Date: May 2005	So am I pretty much screwed? I know, it was stupid. I got home with Guild Wars at like 3am and decided to install it since I just got into my second wind of the day. So I open it up, pop the cd in, and scratch the key off. Then it tells me to insert CD2. Well, I didn't have CD2. The case was sealed, so it couldn't have fallen out or anything, I just got the game without CD2. I can't bring it back to EB, so what do i do?

May 21, 2005, 02:41 PM // 14:41	#2
JAGeAkurei Frost Gate Guardian Join Date: Apr 2005 Location: The Dark Side of The Moon Guild: DEUS	download the client from the guildwars website.... http://www.guildwars.com/downloads/clientdownload.html

May 21, 2005, 02:42 PM // 14:42	#3
Psyche Pre-Searing Cadet Join Date: May 2005 Location: Italy Profession: W/E	You can just download the client from www.guildwars.com and install using that.

May 21, 2005, 02:53 PM // 14:53	#6
Arran_Pellaeon Academy Page Join Date: May 2005 Location: Newfoundland, Canada Profession: R/Mo	You should have returned it. It was a missing disc, they can't exactly say there was nothing they could do.

May 21, 2005, 02:53 PM // 14:53	#7
Madjik Lion's Arch Merchant Join Date: May 2005 Location: Somewhere, U.S.A. Guild: Gold Pheonix	Likewise, a return shouldnt be a problem if its for the exact same thing. If your really missing the second CD, take it back to electronic boutique anyway and request (or failing that, demand) they take it back and give you another copy. They cant take back a game and give you your money back because of copyright laws, same with an exchange for a diffrent game, but retail will take it back for the same game, especially if its manufacture error. Open the case and show 'em the 2nd cd is missing, tell 'em you got it home and it wasnt in there. Then request (politly) that they exchange it for the same thing.

May 21, 2005, 02:55 PM // 14:55	#8
mojovonious Pre-Searing Cadet Join Date: May 2005	Even if the cd key has been scracthed off?

May 21, 2005, 03:02 PM // 15:02	#11
Madjik Lion's Arch Merchant Join Date: May 2005 Location: Somewhere, U.S.A. Guild: Gold Pheonix	try it, you might be suprised, explain you werent aware there was supposed to be a second disc until the game asked for it. I've done this on one occasion with electronics botique, and they took it back for me. Just remember that being calm, patient and explanitive as well as very polite is all you need to get somewhere with most people, especially if your getting screwed. If they start to throw a fit about it ask 'em what your going to do with only half a game, seriously there shouldnt be much trouble, if they give you too much i'd recommend shopping somewhere else for your games, and telling them so. It wont bug them much as employees, but if a manager is present and doesnt do the best he can to help you with your problem then they really dont want your business.

May 21, 2005, 03:08 PM // 15:08	#12
Jaythen Tyradel Jungle Guide Join Date: Apr 2005	I worked for a lets leave unamed retail store. I worked loss prevention and saw on a few occasions where someone bought a DVD, CD, PC or COnsole game and opened it only to findout 1 or all the CD/DVD's were missing. The companies are aware that there can be theft at the distribution centers and/or glitches when stuff is packaged and items are not in the cases or boxes when shipped to the store. You have every right to go back and ask for another copy.

May 21, 2005, 03:09 PM // 15:09	#13
mojovonious Pre-Searing Cadet Join Date: May 2005	i would have to go to another EB though, because I bought it out of town.

May 21, 2005, 03:10 PM // 15:10	#14
Madjik Lion's Arch Merchant Join Date: May 2005 Location: Somewhere, U.S.A. Guild: Gold Pheonix	as far as i know thats not a problem, EB accepts returns from other EB stores, so long as you have a receipt.

May 21, 2005, 03:14 PM // 15:14	#15
mojovonious Pre-Searing Cadet Join Date: May 2005	excellent, i'll go today. Thanks guys.

May 21, 2005, 04:49 PM // 16:49	#16
[email protected] Pre-Searing Cadet Join Date: May 2005 Location: NA Guild: Guards of The Wall Profession: R/E	Good Luck Mojovonius .

May 21, 2005, 07:13 PM // 19:13	#17
Pevil Lihatuh Jungle Guide Join Date: Apr 2005 Location: Yorkshire, UK Profession: R/Me	yeah take it back, i too work in a game store and they can't refuse; its not like they'll be able to sell it again even if you hadn't scratched off the key code. With only one disc they would be forced to return it to head office as faulty stock.

May 21, 2005, 10:30 PM // 22:30	#18
davidmor Ascalonian Squire Join Date: May 2005 Location: Peoples republic of New York	The only snag I see is since the Key is tied to the ACCOUNT, not the disk, if the game was returned with the key scratched off, and he gets a new one, he basically got two games for the price of one by having two keys. They might make him keep the paper with the cd key scratched off, the store keeps the unscratched one and the customer gets new disks.